LabelsandRibbon remains open for business and our customer service team is here to assist you. Visit our Covid-19 information page for updates.

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Please take a few minutes to review our General Terms & Conditions.

General Terms and Conditions - Labels And Ribbon PTY Ltd

1.Conditions of use

Welcome to Labels and Ribbon. (the "Site") is owned by Labels and Ribbon PTY Ltd and operates with the trade name (""), incorporated in Australia with offices in Killara, NSW. Our correspondence address is: 19 Fitzroy, Killara, NSW 2071.

Except as otherwise noted herein, these Terms and Conditions (the "Terms") govern your use of the Site. Please read these Terms carefully, because your visit to the Site, including, but not limited to, placing an order constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site and you should not place an order. We reserve the right to make changes to the Site and to these Terms at any time, in our sole discretion. When we make updates, we will publish them here. For this reason, we encourage you to review these Terms whenever you use our Site because by visiting the Site, you agree to accept any such changes. provides you with access to and use of the Site subject to your compliance with the Terms.


We take our customers’ privacy very seriously. When you create a user account, purchase a product online, ask for a quotation or answer one of our surveys, you may choose to give us basic information including your name, email, mailing address and phone number. This allows us to process your transactions more efficiently, and to give you a higher caliber of customer service. Furthermore, for custom orders it might be necessary for you to provide us with your name, brand, logo, etc (“Customer’s logo”). The Customer’s logo provided will be used for no other purpose than completing the related order. We will not share your Customer’s logo with any third parties unless one of our supplier needs it to produce your goods. 

We take all reasonable steps to protect our customers’ personal information against loss, misuse, and alteration. We will not share any customer information with third parties except when required to complete and process an order, so for example with the post or couriers services. We do not receive any bank or credit card information from you when you place an order as all payments are processed via trusted, highly-secured and widely-used payment providers National Australia Bank and PayPal. 

We understand the importance of personal privacy and fully respect the rules on protection of personal data. In this regard, we keep the rules in force in accordance with current australian privacy laws.

We are using cookies to track the visits on our site.

We will send you emails or call you about your order if necessary. We might also send you promotional emails if you have subscribed to our newsletter and occasionally, special discounts offers to the email address you provided to us. However, you may opt-out from receiving these emails at any time by sending an e-mail to [email protected]

We follow a strict privacy policy regarding children and do not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records. We will not disclose this information to any other companies.

If you have any questions or concerns regarding our privacy policy, please email us at: [email protected]


3. Electronic Communications

When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. will send related information, promotions and special discounts to the email address provided by its customers unless a customer indicates he/she no longer wants to receive these email communications (opt-out) by sending an e-mail to [email protected]

4. Copyright

All of the content you see on the Site, including, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips and text (referred to herein as the "Content") is the exclusive property of and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to the vendor. The entire Content of the Site is copyrighted as a collective work under Australian, European and other applicable copyright laws, and owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The Content of the Site, and the website as a whole, are intended solely for the personal and non-commercial use of the users of our site. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to The vendor. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of


5.Your Customer Account

If you use the Site and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


6. Reviews, Comments, E-mails, And Other Contents

Visitors to the Site may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant and its associates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant and its associates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify or its associates for all claims resulting from content you supply. has the right but not the obligation to monitor and edit or remove any activity or content. takes no responsibility and assumes no liability for any content posted by you or any third party.

7. Indemnification

You agree to defend, indemnify and hold harmless from and against any and all claims, damages, costs and expenses, including attorneys fees, arising from or related to your use of the Site. You agree to indemnify from all claims of third parties including intellectual property right claims related to a name, logo, brand, design or any other form of intellectual property you may provide to us.


8. Disclaimer

The Site and all contents of the Site are provided on an "as is" basis without warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of the Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site, and that shall not be liable for any damages of any kind related to your use of this site.


9. Terms Governing Purchase And Delivery Of Product General

For the purposes of this section only "you" refers to a customer who purchases products from
When you purchase a product from us you agree to pay for the product upfront. The purchasing price, including shipping fees and taxes, if any, is fully paid at the time your order is placed. reserves the right to cancel the order and reimburse possible payments, if the goods ordered are not available in stock or has been discontinued. In this case, you shall immediately be informed of the unavailability of the goods.

Address changes:
In case order or address information needs to be changed after the order is placed, will use reasonable effort to adjust the order or address, however, if the goods have already been dispatched, cost occured, in this case the customer will have to either accept the original order at the original price or pay for additional charges to remake the goods or for additional shipping costs.

Delivery time:
We will use our best efforts to produce and dispatch the product you have ordered within 15 business days; however, delivery time is not guaranteed. is not liable and will not pay for claims for any direct or consequential loss caused by dispatching your goods after 3 weeks.

Quality issues:
You will have to notify of any issue within 7 days after delivery and, if applicable, send us a photo of the labels to explain the issue. will work with you to meet your expectations regarding the quality of our products. We will discuss it and if possible we will attempt a substitute order. If we are not able to meet these quality expectations, we offer a refund. See next section for our return policy. 

Tolerances permissible are:
-insignificant technical changes and insignificant changes to material properties
-insignificant colour tolerances
-excess or short deliveries of up to 10 per cent of the quantity ordered
-quality fluctuation
In order to improve our service, should be notified when defects that were not identified during the proper examination period, are discovered later; in this case the goods are deemed accepted despite such defects and our quality assurance team will note the defects and discuss it with our customer service representatives.

Satisfaction guarantee: makes tailor made goods, according to Australian Laws, once we start the production process, orders cannot be recalled. We do offers a full remake service if the product is faulty or not produced according to instructions and or artwork supplied:
- Customer reports the issue and/or remake request within 7 days after delivery of the product
- Customer returns the products back to, shipping charges are paid by customer
- The order will be remade at no cost to the customer as quickly as possible
- This remake guarantee does not apply in cases where the customer has made a mistake when ordering the product and is expecting something different from what ordered.

10. Applicable Law & Venue

By visiting the Site, you agree to Australian Law, without regard to principles of conflict of laws, will govern the Terms and any dispute of any sort that might arise between you and Labels And Ribbon PTY Ltd or its associates. Any dispute relating in any way to your visit to the Site or to products you purchase through the Site shall be submitted to a court in the state of New South Wales in Australia.